Complaint Handling Level 1 (VTQ)

Complaint Handling Level 1 (VTQ) provides essential knowledge on managing complaints calmly, safely and in accordance with company procedures.

Complaints can occur in any business or organisation. Knowing how to respond appropriately can help achieve quicker, more positive outcomes while maintaining professionalism and compliance with internal policies.

This course covers:

• Understanding why complaints arise
• Following correct workplace procedures
• Communication and listening skills
• De-escalation techniques
• Personal safety awareness in potentially difficult situations

By learning structured complaint handling techniques, employees can reduce conflict, improve customer relationships and protect themselves in challenging interactions.

We are recognised as an endorsed provider by Skills for Care, achieving Centre of Excellence status within training and health & social care.

Organisations can purchase multiple access codes to distribute to staff and use the online system to track and monitor training completion.

Complaint Handling training is valuable across many sectors where customer or public interaction occurs.

This online course allows you to train at your own pace, in your own time.

Professionals who may benefit from this course include:

• Care workers
• Nurses
• Doctors
• Agency workers
• Customer service teams
• Telesales staff
• NHS workers
• Shop workers

How It Works:

1. We sell access keycodes to ProTrainings online courses up to 25% below the RRP. Order the number of access keycodes you need for each course like any other product from First Aid 4 Less, checking out and completing your order as you normally would. You will need to order one keycode per course, per person. Keycodes can only be redeemed once and only work for the course specified.
2. When you have completed your order, we will email you with:

• A link to the training portal
• Your keycode(s) for the courses ordered
• A PDF of what to do next

3. If necessary, you can then distribute keycode(s) to other learners as required, or use the keycode(s) yourself if the training is for you. Remember, keycodes can only be redeemed once and only work for the course specified.
4. Learners can then sign up using the link to the training portal, www.protrainings.uk/signup/firstaid4less. Each learner needs their own personal account so certificates and training records are correct. Redeem keycodes by entering a keycode in the ‘Key or Referral Code’ box as part of the sign up form. This will then make the relevant course for that keycode appear on the training dashboard when first logging in.
5. If you already have a login or have multiple courses you wish to appear in your training dashboard, you can redeem more keycodes easily by clicking the ‘Redeem Keycode’ link when logged in. Adding a new keycode in here will then add the relevant course to your training dashboard.
6. Once you have signed up on the ProTrainings portal, all of the administration, including saving progress, training records, issuing certificates and access to the material, is stored within your training login. This is on the ProTrainings system and is separate to the FirstAid4Less website. The portal is simple and intuitive to use. Technical queries or questions regarding the training or content are handled by ProTrainings – call 01206 807587 or email support@protrainings.uk
7. All learners have ongoing access to training materials after completion of the course for several months, with the option of weekly training emails delivered straight to your inbox to keep your knowledge up to date and demonstrate ongoing learning.